1. Can I return my candle if I don’t like the scent? Yes. You may return your unburned candle within 10 days of the delivery date. Please email us at hello@ivuriehaus.com. 

2. Do you ship internationally? We currently only offer shipping within the United States. 

3. Where are your products made? Our candles are hand-made in Tulsa, OK.

4. When will my order ship? Please allow 5-7 business days for your ordered to be processed and created before it’s shipped. Please watch your inbox for shipping updates or email us if you have any questions regarding shipping.

To preserve the quality of your candle, please follow our recommended steps.

1. When lighting your candle for the first time burn wax until it is melted across the entire surface. This means that the wax has melted from edge to edge of the container. This will help to ensure a smooth even burn throughout your candle’s lifecycle.

2. To preserve scent and to maximize scent throw, burn in desired space for 30 minutes with the door closed. Opened windows and doors will disperse scent.

3. Don’t move your candle whilst it’s lit. In fact, don’t touch it at all - it’s hot. Because your candle has a wood wick, it burns at a very high temperature.

4. If your flame gets too high or emits black smoke, trim your wick to ¼ of an inch. It is recommended to trim your wick in-between burns.  Remove and discard all wick trimmings prior to relighting.

5. Always burn candles within eyesight and never leave unattended. Never allow candles to burn longer than 4 hours at a time; do not burn candles on or near anything that could catch fire and keep candles surface clean of ashes and debris.

6.  Burn candles out of reach of children and pets. 

7. Always store your candles in a cool, dark and dry place.  Avoid placing your candles in direct sunlight or harsh indoor lighting.

8. When there is approximately 1/4 inch of wax remaining, it' s time to stop using the candle. Extinguish the candle and recycle the vessel according to your local recycling center instructions. (Or reuse the vessel)

Our candles are thoroughly externally tested for every aspect of their performance. If there’s any issue with the performance of the candle, please don’t hesitate to get in touch.